Made you look: Audience engagement and innovation
Speaker: Mark Hinojosa (photographer turned multimedia)
Bio: Director of Interactive Media at The Detroit News. Laid off from The Chicago Tribune
Philosophy and theory about engaging audience
1. Deliver news quickly at multiple times
An aggressive online plan will save us – right?
1. Online is just part of doing business
2. 2007 34 percent of those under 30 got news from internet 68 percent from TV
3. 2008 59 percent of those got their news from online, same as TV
The role of news sites in the lives of readers
1. Newspapers were once the primary source for readers
2. Today ppl sample multiple sources
3. Newspapers need to be a prime source and social influencer
What is news anyway?
1. News is that information that is important to our readers right now
2. News is relevant to and reflective of the lives of our readers
3. News is location and time sensitive (how do you capture that moment is a readers life)
a. Weather or traffic as lead story online!!!!!!!!!!!!!!!!
The role of news sites in the lives of readers
1. So what is “social influencer?”
2. Newspapers need to be at the center of the news conversation
a. When we were the news dictators. We were the only provider
b. You are in your pajamas and you don’t matter
3. But newspapers also need to connect with the other social influencers in our community
We are not good at pointing out other local experts, connecting people in this conversation
Think like the reader
Why we are the wrong people for this job
Journalist need not apply
Think like the user, even if you think they are idiots.
1. All news is about me first, family community second, society nation country third, the rest of the world last
2. This is always true – until it’s not
a. What is a shared cultural experience? 9/11, 24, American Idol?
3. Sale at Nordstrom’s starts at midnight
4. There are two things I can do online
a. Make your life easier
b. Make you smarter
5. The fracturing of media has reduced the number of shared experiences
You have got to make me care
1. Let me see myself in your journalism
2. Tell me about my world, but make me care
a. Headlines matter (Search engine optimization and make them stop)
Innovation Adverse
Why success is killing innovation
The perfect feedback loop – we look like our print readers
1. The 60-y-o managing editor is creating a paper for ppl his age
2. Success/reward comes from imitation. Predicting what his boss wants.
3. The safe path is killing us
4. The 10 percent experiment/failure rule.
Jacek Utko: Can design save the newspaper?
Ted talks
- Make posters rather than newspapers
- Puls Biznesu
- Think magazine covers
- As redesign caught on, circulation grew
- Design can change newspaper, even change you
Newspapers beat the innovation out of us
1. We are smart people – from a bent that we want to learn stuff
2. What would I want to know from this. What do I want to do
This is the best time to do multimedia
Visualize information
1. What is the information and how do I want them to see it
2. In most newsrooms there has been complete repudiation of multimedia projects
a. They take too much time
b. They are too expensive
3. Mark made a CD rom and inserted it in every paper
a. One million copies
b. $400,000 budget
Stories want to be told the way that works best
1. We finally have a full palette
2. Cut audio, cut video easy
The hardest part about multimedia is envisioning the story
1. If you were telling this story in the bar, how would you tell it?
2. Mark does a lot of story boarding